Refund policy

At Oshea Care, customer satisfaction is our priority. We want you to feel confident and happy with every purchase. If you are not completely satisfied with your order, we are here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, the product must be unused, unopened, and in its original packaging. Due to hygiene and safety standards, opened or used personal care products cannot be accepted for return unless the item arrives damaged or defective.

To start a return request, please contact our customer support team at:

Email: Contact@kleaning.ma

Please include your order number, the reason for the return, and any relevant photos if the product has arrived damaged.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If your refund is approved, the amount will be processed back to your original payment method.

Please note that processing times may vary depending on your payment provider or bank.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We will review your request and provide the best possible solution, including a replacement or refund when applicable.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to an error from Oshea Care.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact our support team:

Oshea Care
Email: Contact@kleaning.ma

Thank you for choosing Oshea Care. We appreciate your trust and are committed to providing you with a high-quality shopping experience.