Effective Date: July 22, 2026

At Oshea Care, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below to understand how your order is processed and delivered.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high demand, order processing may take slightly longer.

Shipping Times

Estimated delivery times may vary depending on your location.

• Domestic Shipping: 3–7 business days
• International Shipping: 7–15 business days

Please note that these delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and selected shipping method.

From time to time, Oshea Care may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to monitor the progress of your shipment.

Please allow up to 24–48 hours for tracking information to become active.

Delays

While we strive to deliver every order on time, unexpected delays may occur due to:

• Weather conditions
• Customs clearance
• Carrier delays
• High shipping volumes
• Public holidays
• Other circumstances beyond our control

Oshea Care is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

Oshea Care is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible before your order is dispatched.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution whenever possible.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.

These fees are not included in the product price or shipping cost.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us immediately.

Once an order has been processed or shipped, we may be unable to make changes or cancel it.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Oshea Care

Email: Contact@kleaning.ma

Thank you for choosing Oshea Care. We appreciate your trust and are committed to providing a smooth, reliable, and professional shipping experience.